The hub can be also be controlled from the app and the whole thing feels much slicker without constantly linking to the website whenever you click a button. This app is poorly designed for the customer and aimed solely at generating more sales.
For example the only place you can find out what package you are currently paying for is in previous bills. All very unhelpful really. Thank you for your feedback about the app. I appreciate the time you have taken. Brilliant speed throughout the entire day and brilliant signal throughout the entire house and brilliant service throughout our entire order and beyond by brilliant staff based entirely here in the UK and all at a brilliant price for everyone including existing loyal customers.
At long last the sleeping giant that was BT has finally really turned it all around. Brilliant Telecom! All the minnows will never be able to compete with this now and will soon be heading for the buffers. The killer blow that will let BT rule supreme will come when its entire sleazy snake oil marketing department is sacked and all those get out clause tiny printed terms and conditions go and there is not one asterisk in sight.
Millions more will then buy BT broadband because it simply does what it says on the tin. Hi Truth in London, thank you for your review and honest feedback. Thanks, Paddy. We were not able to receiveUHD after upgrading and players kept dropping out. New TV box sent to us just after 7 months of upgrading. New plug in adapters sent as others not showing blue data light. Wi fi dreadful from the hub 6.
Hub 6 replaced after 2 engineer visits. Was advised would not have to pay fee. Download the My BT app At this challenging time we want to make it as easy as possible for you to manage your BT account - download the My BT app today to get more from all your products and services.
View and pay your bills Check all your bills and payments and manage your personal details and how you pay. Get help and track your orders Check services in your area, solve issues, track orders and get in touch - all from the app.
Activate and control your services Use the app to set up your Smart Hub and Complete Wi-Fi - and set online time limits for the kids with wi-fi controls. Get more from your products Check your broadband speed, find ways to improve your connection, and add flexible TV packages to keep the whole family entertained. BT Cloud: You need to activate the service yourself. Subject to availability, minimum line speed and computer specification. For new Fibre Essential customers that sign up for 24 months.
For new Fibre 1 customers that sign up for 24 months. For new Fibre 2 Unlimited customers that sign up for 24 months. For new Fibre with Halo3 customers that sign up for 24 months.
For new Fibre with Halo 3 customers that sign up for 24 months. Subject to availability. For new Fibre customers that sign up for 24 months. Terms apply.. For new Full Fibre customers that sign up for 24 months. For new Fibre Essential customers that sign up for 9 months. For new Fibre 1 customers that sign up for 9 months. For new Fibre 2 customers that sign up for 9 months. For new Fibre customers that sign up for 9 months.
For new Full Fibre customers that sign up for 9 months. Prices and terms subject to change during the contract term. For new Fibre Essential customers that sign up for 12 months.
For new Fibre 1 customers that sign up for 12 months. For new Fibre 2 customers that sign up for 12 months. For new Fibre customers that sign up for 12 months. For new Full Fibre customers that sign up for 12 months. Available via BT. Any additional products with minimum commitment are not eligible to be taken in conjunction with this offer. Line Rental included in monthly cost. Customers will be charged for any unreturned equipment if they decide to cancel. You must claim your BT Reward Card within 3 months of placing your order on bt.
If installed prior to Oct: Following a successful claim, your card will be sent to the broadband installation address. If installed from 1-Nov onwards: Following a successful claim, your card will be sent to the email account you signed up with. GVS Prepaid Ltd. Please note that Reward cards can also be referred to as BT Reward cards — they are the same thing.
Available to customers on BT consumer broadband plan UK residents only. Offer is available for six consecutive months. The six months starts as soon as we receive your request for Britbox. You can cancel the offer at any time. Offer is non-transferable. Britbox is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. Service is on demand content only. Device limitations apply. Compatible device required to stream content —see www.
Compatible equipment required to cast content to your TV. See BT. Content is variable and may be withdrawn at any time. Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of Britbox.
Britbox terms apply. For more details see www. Data used will decrement from any plan allowances depending on how you access the content. BritBox is for your personal, non-commercial use. BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won't support our top speed, we'll offer the best speed available.
We'll always offer the best available speed on your line. BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You'll need to activate and download this service, it may not work with some computer or mobile systems.
See details. BT is not responsible for any of the site categorisations — this is done by our 3rd party specialist vendor.
The Account Holder needs to set up and maintain this service. If you delete your account — your settings will be lost. You can re-activate at any time but you will need to add all of your settings again. BT doesn't support activities that infringe the copyrights of the holder.
You need to activate the service yourself. Prices and content may vary. You can change your TV package every month. Any change will be at the standard price as set out in our tariff guide. Every plan comes with a recordable TV box unless BT has already provided you with one. HDMI connection required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial www. Payment is by Direct Debit. Personal use only. NOW account required and terms apply.
Netflix Terms of Use apply - see www. VIP — for those who want everything TV has to offer and more. For Broadband Unlimited customers, taking Essential or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition.
NOW Membership will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. The latest movies to rent or buy in the BT Player. Pause, record and rewind these channels on your BT TV set top box.
All add-ons have a monthly minimum term and renew automatically until cancelled. Min line speed and compatible equipment required.
No hayu and limited Kids content available. Full HD-capable device, compatible home cinema system and broadband min. If you watch Netflix on a TV box it will not count towards your broadband usage.
Watching on your laptop or other device will. See www. Amazon Prime Video: Amazon. Offer subject to change. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon. Each NOW Membership has its own free 7 day trial. Your 7 day free trial will start from the date you place your order.
We may ask for the email address you used to set up an existing or recent NOW account. At the end of the free trial, the NOW Membershipwill automatically renew to its standard price per month. You will be charged for a full month of content to your payment method, which will be added to your next BT bill, unless you cancel your NOW Membership before the end of the free trial. To cancel, go to My BT and turn off the auto-renewal.
See our tariff guide for details of all our standard prices. Where calling plans include a set number of minutes we always round up to the nearest minute.
Pay As You Go: 30 day minimum term. Maximum of calls to and numbers. Unlimited Minutes: 30 day minimum term. Includes calls to landlines in 36 International destinations. For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy calls over minutes a month will be charged from 6p a minute and Terms and Conditions apply. Some regions are included or excluded within countries:.
Opt-in is required. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to will be barred under outgoing Call Barring option 1.
This is because calling may lead to a chargeable call. A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer Please check with your supplier. Dialling BT without using Call Return is free.
The Call Return feature of BT costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call.
This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return , dial before making your call.
To block nuisance calls you need the Caller Display service to be active on your account. See landline details. Available to new and existing BT customers that sign up for an 18 month minimum term. Available to new and existing standard BT line rental customers. A month minimum term applies for new line rental contracts. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit.
Connection charges may apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. PromptCare is not available on telephone lines provided using fibre technology.
Renews automatically until cancelled. Includes HD content and Dolby Atmos on selected events, minimum line speed and compatible device needed. Maximum of 2 devices may be used simultaneously. Prices and BT Sport content subject to change at any time.
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